If you believe your software update failed, or if your car or touchscreen is unresponsive after an update, you can take the following steps:
1. Restart the touchscreen
2. Power cycle to troubleshoot or see if the error still occurs
3. Try installing the update again
4. Contact the maintenance service team

You can see the software version installed in your car by tapping the XPENG logo at the top of the display.

You can see the description of the latest update by clicking the following: XPENG logo > Learn more or About this update.

For safety reasons, you are not allowed to drive your car during the installation phase. However, you can drive the car during the download phase.

At this time, it is not possible to cancel the update after the initial installation, so please park in a safe location where your car has time to download and install the update (e.g. in your driveway or in a parking lot).

If your car is connected to Wi-Fi (including mobile hotspots), this Wi-Fi connection will be used first during the update download phase. Otherwise, the car's 4G connection will be used to download the software update, and you will not be charged for this data usage.

We are continuously releasing software updates. When a software update is available, you will be notified on your car's central control screen. You can see if your car is up to date by tapping the XPENG logo at the top of the screen.

OTA (Over-the-air) updates improve existing features or introduce new ones to your car, helping you make your driving experience safer and even more seamless.

Our cars can receive OTA (over-the-air) updates that improve existing features or introduce new features via a Wi-Fi or 4G connection. Once the update is downloaded, you will receive a notification on the central control screen. You can also check for new software updates by tapping the XPENG logo at the top of the control screen display. There is also an option to schedule the update for a later time. Once you have scheduled an update, you can adjust the time or cancel the update completely via the touchscreen by tapping the following: XPENG logo > Install > Cancel or Adjust time.

If you experience issues with the XPENG app, we recommend logging out and back in. If this does not work, we recommend reinstalling the app on your phone. If this does not resolve the issue, please contact customer service: 

Email Address: serviceclient.uk@xpeng.com

Hotline Number: +44(0)330 020 0303

You can update the XPENG app in the Google Play Store or App Store.

We do not recommend repairing your XPENG yourself or using parts and accessories that are not made for the car, as this may affect performance and, in the worst case, damage the car. In this case, the warranty will not cover the affected area. However, it may still cover other areas of the car.

If you are ready to order your XPENG, please visit our showroom directly.

Our product strategy includes adapting to local market needs, laws and regulations. This is why models in some countries may differ in terms of certain features.